Customer Satisfaction Score (CSAT) – An indicator used to measure how satisfied potential customers are with the interactions they have with the CS team. Number of Issues – The Phone Number List number of issues, questions or complaints that the CS team has to respond to in a certain period of time. Customer Retention Rate – The percentage of consumers who remain loyal to your business in a certain period of time. 5. HR indicators Finally, let's take a look at some indicators that are frequently used in the HR department: Employee Satisfaction Rate - The percentage of employees who are satisfied with the benefits and workplace .
Time to Productivity – The duration needed for employees to actually be able to operate according to the company's expectations. For example, suppose the time it takes for a new employee to adjust to a work rhythm is 1 to 2 months. Vacancy Rate – The percentage of positions that are vacant in a company within a certain period of time. Turnover Rate – The percentage of employees who leave the company within a certain period of time. Retirement Rate – The percentage of employees who retire within a certain period of time. Manager Quality Index – The level of satisfaction of employees with their managers. Also read: Expected work facilities besides salary? Here's the answer! Let's Measure Your Business Performance with the Right KPI! So, now you know what indicators you can measure to monitor your business performance?