The advantage of web based touchpoints is the ability to acquire and store customer behavior as data. For example by analyzing access to official websites and e commerce sites it is possible to understand frequently viewed product pages and content with high exit rates. If it is an e mail magazine data such as delivery rate and opening rate can be acquired and analyzed. By analyzing the acquired data it is possible to understand the needs of customers. In addition by improving pages with a high exit rate based on data you can sweden phone number list review content that is not often viewed and you can brush up your homepage and EC site that will lead to more results. the number of touchpoints and changed the purchasing behavior of customers. In recent years due to the impact of the new coronavirus infection there are fewer opportunities to meet customers directly so it is essential to strengthen web based touchpoints. Introducing CRM Solutions Introduction of chatbot solution Contact center and CRM that play an important role in touchpoints A contact center is an important point of contact between a company and its customers.
A contact center setup allows your customers to reach you through a variety of channels for support and customer service. There are many means of touchpoints but the contact center plays an important role. In addition to shortening the distance between companies and customers through high quality correspondence it is also possible to improve operational efficiency by advancing automation. Available to customers through their favorite channels A contact center setup allows customers to reach you through different channels. You can access the contact center and receive customer service not only by phone but also by using email SNS chat help center etc.